Our Transparency policy is written and available publicly on our website to let our users know what steps we take to ensure that they are able to find legitimate and reliable e-commerce suppliers on our Supplier Directory.
Also, what steps our Users can take to ensure that their transactions with Suppliers listed on our Directory are protected and that Suppliers who are listed on our Directory as “Wholesalers” are actual “Wholesalers” and not “Retailers”.
We only list suppliers from these Countries
It’s important to note that for the Ease of Supplier verification and User protection, we only allow listing submissions from Suppliers in the following Countries;
- Mainland China
- Hong Kong
- New zealand
European Union Countries
- Republic of Cyprus
- Czech Republic
United Kingdom/Non- European Union Europe-Countries
- United Kingdom
- United States
How we ensure your transaction with Suppliers listed on our Supplier Directory is protected and your obligation thereto
To ensure that your transaction with Suppliers listed on our directory is safe, we only approve listings submissions from suppliers who have Paypal or Amazon Pay options on their website.
This is because Paypal and Amazon Pay have a buyer protection policy. A buyer protection policy is a policy that guarantees the buyer’s payment and refunds the buyer if the transaction does not go as planned.
For example if the Supplier does not deliver the product, or the product delivered is not as described.
You can learn more about;
It’s important to note that the countries where we allow Supplier listings submission as listed above are all either eligible for Amazon Pay or Paypal or both, so there is no reason for Suppliers on our Directory not to have either of these Payments methods on their website.
Countries where Paypal is allowed for Receiving payments; Paypal is currently available in all the countries where we allow supplier listings.
Amazon is also Available in most of the Countries where we allow Supplier listings.
Your Obligation to protect your Transactions
Our users are obligated to transact with Suppliers listed on our Supplier Directory via either Paypal or Amazon Pay in order to enjoy the Buyer Protection policy of these services and to be able to file a report to either Paypal or Amazon pay and get a guaranteed refund if a product was not delivered by a Supplier, if a product was not as described and other situations as contained in the respective Supplier Policies.
We highly recommend our Users to use Paypal or Amazon Pay as a mode of payment when transacting with Suppliers listed on our Directory in order to enjoy Buyer Protection.
We verify Suppliers Payment method to ensure that they have either Paypal or Amazon Pay before listing them on our Supplier Directory, as a user if you find out that a Supplier listed on our Directory does not have Paypal or Amazon Pay, chances are that they may have removed these payments method from their website after being listed on our Directory and without notice to us, therefore we advise that you use the “report” tab on the Supplier’s listings details page on our Directory to report that Supplier to us.
Other payments options without Buyer Protection Policy
While we require Suppliers on our Directory to have Paypal or Amazon Pay methods, this does not stop the supplier from having other payment methods such as Stripe, Alipay, Apple pay,Shopify payment, direct bank payments or other payment processors.
We warn that users be very careful with using other Payment processors or getaways. This is because not all Payment gateways offer a Buyer protection policy.
A payment gateway can be very reputable and not have a Buyer protection policy, since the job of a payment gateway is to securely process money and collect money on behalf of a merchant, the role of a Payment processor may end at it.
Nevertheless, Without a Buyer protection policy, it means that Buyers are left to channel thier complaints to their bank to retrieve their funds via a process known as a chargeback or the merchant to make a refund where necessary .The following Payment processors although highly reputable have no Buyer protection policy;
Banks, Government laws and e-commerce protection
There are buyer protection policies that comes based on the Consumer protection rights and laws Applicable your Country.
Different Countries can have different Consumer protection laws that can pose an extra layer of Buyer protection and guarantee.
For example, In European Union Countries, Buyers have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. They can do so for any reason – even if they simply changed their mind.
However, the 14-day cooling off period which is guaranteed by the European Union does not apply to all purchases.
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons