إذا كنت تبيع على أمازون أو تنوي البدء في البيع على أمازون ، فمن المرجح أنك لاحظت ذلك سياسة إرجاع أمازون و ضمان AZ يمكن أن تكون قاسية على البائعين!
في كثير من الحالات عندما يطلب المشتري استرداد الأموال في غضون 30 يومًا ، فلن يكون أمامك خيار سوى منح المبلغ المسترد بل ودفع ثمن إعادة شحن المنتج إليك حتى إذا استيقظ هذا المشتري في اليوم 29 وقرر أنه لم يعد تريد منتجك!
يمكن للمشتري القاسي ترك تعليق سلبي على متجرك ورفع دعوى ضدك مما قد يؤدي إلى خصمك من أمازون تلقائيًا!
يمكن أن تجعلك المرتجعات تخسر بسرعة ويكون لديك رصيد سلبي على أمازون!
اسمحوا لي أن أذكر أن أمازون تقدم نوعًا من الحماية للبائع أيضًا ، على سبيل المثال ، قد لا يدفع البائع رسوم إعادة الشحن وقد يفرض أيضًا نسبة مئوية محددة (اعتمادًا على المنتج) كرسوم إعادة تخزين.
في الحالات التي يكون فيها منتج البائع جيدًا كما هو موصوف وتم تسليمه في الوقت المحدد! يحدث هذا عادةً في حالات ندم المشتري ، لكن العديد من مشتري أمازون يكذبون بشأن سبب استردادهم.
Amazon does no make things any simpler because because when a Buyer requests a refund Amazon present them with a list of possible reasons why they are requesting the refund;
الجزء العلوي من هذه الأسباب في القائمة ، من الناحية العملية ، هو الأسباب التي ستجبر البائع على دفع ثمن إعادة الشحن أو مطالبة العميل بالاحتفاظ بالمنتج ، وإصدار استرداد ، وحرمانه من الحق في فرض رسوم إعادة التخزين.
هل يكذب مشترو أمازون بشأن سبب عودتهم?
Yes! Many Amazon Sellers have reported that some buyers lie about the reason for their refund so they can enjoy free return and refund and the expense of the Seller and when the Seller try to protest this, Amazon claims largely resolves in Favour of the Buyer!
This makes it easy for any callous Buyer to order an Outfit for an event, attend an event and Afterwards request a free return and refund by lying about the reason for their return request at the expense of the Seller.
Ways to avoid Amazon Returns
If you want to avoid Amazon Return, you should follow this general advise;
- Sell quality Products;
If your products are high quality. It reduces the likelihood that a buyer would want to return it.
- Have a clear description of your product;
Ever seen those online Trends Of what I ordered Vs What I got? Basically, you need to ensure that what your customers are ordering is what they get by simply giving a true and clear description of your product.
- Deliver product within the time offered;
If you say that the product shipping time is within 5 days for example then ensure that the product can be delivered within that time frame.
It’s recommended to give at least a couple of days markup, so if your product can be delivered within 5 days.
You could say that the product is delivered within 7 days, to leave a little room for any delays.
If you’re Dropshipping. Its important to use a supplier that can offer you fast shipping times.
You can check this list of Suppliers in the UK, EU and North America. - Offer trackable shipping;
use a shipping method that can be tracked, so that your customer or Amazon can easily verify that your product has been shipped or has arrived.
- التقط صورًا للمنتج قبل شحنها مباشرة ؛
this is important so that in case of any claim Amazon can see a picture of the condition of the product at the time it was shipped.
- Be polite and Responsive to your customers;
It is important to be polite, professional and respond quickly to your customers so that any issues can easily be dialogue and resolved amicably.
If you have followed the general advice above and yet you are unlucky because Buyers are lying about the reasons for their return request or you just want to have a stronger opinion as to whether or not to offer refunds in cases of Buyers remorse then you should try the following: - Sell Customizable products;
Since customizable products are personalized to the Buyer’s request, Amazon allows Sellers to decide whether or not they would offer refunds in cases of Buyer’s remorse.
This means in cases where the product was delivered on time but the buyer changes their mind.
More so, for customizable products if the Seller wants to offer Refund, they can charge restocking fees on the Buyer.
The Buyer also pays for reshipment. However, to sell customizable product on Amazon, you’ll be required to have an Amazon Professional account.
إذا كنت ترغب في بيع منتجات قابلة للتخصيص على Amazon ، فيمكنك استخدام خدمات الطباعة عند الطلب مثل طباعة. - بيع المنتجات اليدوية.
Since Handmade products are made on order and personalized to the Buyer’s request, Amazon allows Sellers to decide whether or not they would offer refunds for Handmade products in cases of Buyer’s remorse.
More so, for Handmade products, if the Seller wants to offer Refund, they can charge restocking fees on the Buyer.
The Buyer also pays for reshipment. However, to sell Handmade product on Amazon, you’ll have to apply for and be accepted into the برنامج أمازون هاند ميد ولا يلزم أن يكون لديك حساب Amazon Professional.
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