In this Article, we will be answering some of the most important questions people have when they are facing a Tiktok ad account suspension, an organic shadow ban or when facing ads payment issues.
These situations can be very frustrating. We understand it. We have been there so let’s answer some of the questions that are frustrating Tiktok advertisers.
If Tiktok pause your ads, try ensuring that your ad payment is made. If you are having trouble using your payment method, you can try a different payment method.
Sometimes when Tiktok pauses your ad account for outstanding balance, they proceed to suspend your account.
For example; if your Payment platform unauthorized your payment that could trigger Tiktok to ban your ad Account.
This is because Tiktok suspects your Account is suspecting your account, Tiktok will ban your ad Account.
The best way to resolve this is to first reach out to Tiktok support so you can understand why the ad account ban happened and possibly resolve it.
If you are unable to reach out to Tiktok or get it resolved.
You can try to create an entirely new ads manager and order a chargeback from your bank if you have any money locked on Tiktok.
Creating a new Tiktok business ad manager can help to resolve things and get you back to running ads on Tiktok.
When you make the ad account you need to select “Auto payments” if you want it to auto bill you.
This will avoid your ad Account being paused and allow Tiktok to automatically bill you to continue running your ads.
If your Tiktok ad account keeps getting banned. The first thing should be to go through Tiktok community guidelines to ensure that you are not breaking any of them!
You can then reach out to Tiktok support to understand why the ban happened and possibly fix it but if this does not resolve the issue then try creating a new Ad Account or an entirely new Tiktok Business manager Account.
If the issue is still unresolved then Tiktok algorithm might have blacklisted your Device, Sim card or even wi-fi.
Try opening a new ad account from a new phone and internet network.
If your ad account is banned, you may not be able to email Tiktok from your account.
Tiktok may give you an error message saying there “your account is unauthorized to file a ticket”
If Tiktok ban your ad Account because they suspect your account for fraudulent activity and they’d keep banning all your ad accounts.
In this case you can reach out to Tiktok on Twitter @Tiktoksupport or create a new Tiktok Business manage Account from a new Device, sim and network.
This way you’ll be able to get back to advertising on Tiktok with a new Account.
Tiktok bans ad accounts they suspect to be fraudulent or have broken the Tiktok community guidelines. However, it’s nothing close compared to Facebook ad Account bans.
When Tiktok bans your Tiktok ads manager Account. it’s algorithm begins to suspect the Business manager account which was linked to that ad account.
You can reach out to Tiktok support to resolve the issue but if that doesn’t work, you can create a new Tiktok Business ad manager from a new and get back to advertising on Tiktok.
