Selling Handmade Products on Tiktok Shop: A Comprehensive Guide

Are you eager to sell your handmade products on Tiktok Shop and reach a broader audience? Before you dive in, it’s crucial to understand the policies and requirements set by Tiktok Shop. This guide will walk you through the essential aspects of selling handmade items on Tiktok Shop.

Tiktok Shop Shipping Policy

When you decide to sell handmade products on Tiktok Shop, you need to align with Tiktok Shop’s shipping policy. According to this policy, products must be dispatched for shipping within 2 days of receiving the order. Importantly, this 2-day timeframe doesn’t mean the product has to reach your customer within that period. Instead, it implies that you should hand over the product to the designated shipping company and update the tracking number on Tiktok Shop within 2 days of order creation.

– If you choose “shipped by Tiktok” in your Tiktok Shop’s shipping settings, you can print the shipping label and hand over the product to the designated Tiktok logistics service provider within two days. Tiktok will automatically update the tracking number.

– If you opt for “shipped by seller” in your Tiktok Shop shipping settings, you’re responsible for handing over the product to the shipping company within 2 days. Tiktok Shop requires that the product reaches the customer within 12 days from the order creation date.

To successfully sell handmade products on Tiktok Shop, ensure that you can dispatch your products to the shipping company, update the tracking number within 2 days, and meet the 12-day delivery timeframe.

Tiktok Shop Acceptable Shipping Providers

For those who select the “ship by supplier” option in Tiktok Shop shipping settings, it’s essential to note that Tiktok Shop only allows the use of specific shipping providers. Make sure that you dispatch your handmade products using one of the following accepted Tiktok Shop logistics providers and update tracking information within 2 days of order creation: Fedex, Lasership, Ontrac, UPS, USPS, DHL, and Amazon logistics.

Tiktok Shop “Ship from” Location Settings

Tiktok’s “ship from” location settings are currently uneditable. Tiktok Shop only permits individuals and businesses in specific countries to sell on the platform. For instance, if you have a Tiktok Shop US Account, your “ship from” location is in the US, and it’s not editable. Therefore, it’s crucial to ensure that your handmade products can be shipped from the country where your Tiktok Shop seller center account is registered.

Tiktok Shop Payouts Schedule

Tiktok Shop pays sellers 15 days after an order is placed. It’s important to be aware of the seller payment schedule. To successfully sell handmade products on Tiktok Shop, you should have the price of at least one inventory of the product in hand. This allows you to place orders with your supplier and ship out products within 2 days. You will then receive your Tiktok Shop payout within the standard settlement period of 15 days from the date the order was delivered.

If you’ve been an active seller on Tiktok Shop for more than 30 days and meet specific criteria (such as not being flagged for fraudulent activities, maintaining specific seller metrics, and having a valid tracking rate), you may qualify for Tiktok’s dynamic settlement payout, where Tiktok Shop pays out after 3 days from the day the order was delivered.

Tiktok Shop Returns and Refunds Policy

Understanding Tiktok Shop’s returns and refunds policy is essential. According to Tiktok Shop policy, a refund request can typically be raised by the buyer within 30 days. After the standard return or refund period of 30 calendar days has passed, customers can still raise a case for a return or refund under the TikTok Shop Buyer Protection Program within 90 calendar days from the date the order was delivered.

Tiktok Shop’s policies prioritize the customer, which can impact sellers. Customers can select reasons for their refund, and in many cases, they might choose a reason that appears to be the seller’s fault, not their own. If you decline the customer’s refund request, Tiktok Shop reserves the right to determine if the customer is eligible for a refund.

In cases where the buyer selects a refund reason attributed to the seller (e.g., “product not as described” or “product damaged in arrival”), you, as the seller, must cover the full price paid by the buyer for the product and also pay for the return shipping cost.

Moreover, Tiktok Shop’s return and refund policy for sellers registered in the US states that Tiktok reserves the right to debit your account and issue an advance refund to the buyer if the buyer chooses to return the product via a Tiktok logistics provider, and if the product’s value is less than $100.

In such cases, if you receive the returned product and it’s not in good condition, you can raise an appeal in the Tiktok Seller Center to express your dissatisfaction with the product’s condition. Tiktok Shop’s customer service team will review your case and determine if compensation should be issued based on the evidence you submit, such as images, videos, or comments regarding the returned product’s condition.

Tiktok Shop Seller Policy

It’s crucial to understand that Tiktok Shop’s seller policy may vary based on the region where you’ve registered your Tiktok Shop Account. To get specific details, read Tiktok seller refund policy on their website in the country where you’ve registered your Tiktok Shop seller Account.

For reference, here are some of the regional refund and return policies on Tiktok Shop:

It’s important to be well-versed in Tiktok’s Return and Refund policy, especially if you want to find ways to avoid Tiktok’s automatic advanced refunds and make refund requests subject to your prior approval.

Different product categories may have specific rules, especially for items listed under the “Own used” category, “Non-Returnable” category, customized items, or products with a value exceeding $100. These product categories might not have Tiktok’s “speedy/advanced/automatic refunds” to the customer, allowing sellers to approve or decline return requests with reasons.

Additionally, depending on the registered country of your Tiktok Shop, some countries (e.g., the United Kingdom) allow sellers to issue partial refunds, while others (e.g., the United States) do not permit sellers to issue partial refunds.

In conclusion, you can certainly sell handmade products on Tiktok Shop, but it’s essential to be able to ship out products within 2 days and comply with Tiktok Shop’s shipping, returns, and refunds policy. This guide provides the necessary information to help you navigate the Tiktok Shop platform and sell your handmade creations successfully.