When you’re deep into your advertising campaign on TikTok, you might encounter a perplexing issue that can leave you scratching your head: the dreaded “Video Ad Length Illegal” error. It’s a situation where you’re trying to upload a specific ad on TikTok Ads Manager, but you keep getting this error message, even though the ad is already uploaded. What’s more frustrating is that the preview doesn’t work, and refreshing the page doesn’t seem to fix it. But fear not, because this common hiccup is typically just a glitch. In this blog post, we’ll delve into this issue and guide you on how to resolve it.
The “Video Ad Length Illegal” Mystery
1. The Aggravating Error Message
So, you’ve carefully crafted your TikTok ad, and you’re excited to launch it to your target audience. You navigate to TikTok Ads Manager, ready to upload your masterpiece, but then it happens – “Video Ad Length Illegal.” What’s going on here? Why is TikTok rejecting your perfectly fine video ad?
2. The Frustrating Preview Problem
To make matters more puzzling, the preview doesn’t work. You’ve uploaded the video, but you can’t see how it looks to your potential viewers. It’s like trying to drive blindfolded – you have no idea if your ad is going to resonate with your audience or not.
3. The Perplexing Persistence
The frustration doesn’t end there. You refresh the page, hoping it was just a momentary glitch, but no, the preview still doesn’t work. You might feel like you’re stuck in a never-ending loop of error messages and disappointment.
Finding Solace in Scheduled Ads
However, there’s a silver lining to this seemingly dire situation. If you’ve managed to schedule the ad despite encountering the “Video Ad Length Illegal” error and the preview not working, you might be surprised to find that it runs as expected at the scheduled time.
Resolving the Glitch
1. Stay Patient and Persistent
First and foremost, it’s essential to remain patient. This glitch can be frustrating, but it’s often a temporary issue on TikTok’s end. Give it some time, and the platform’s developers may resolve it.
2. Clear Your Cache and Cookies
Sometimes, issues with ad previews can be caused by stored data in your browser. Clear your cache and cookies, then try uploading and previewing the ad again.
3. Check Ad Specifications
Ensure that your video ad complies with TikTok’s ad specifications regarding video length, file format, and size. Double-check these details to rule out any legitimate issues.
4. Reach Out to TikTok Support
If the problem persists, don’t hesitate to reach out to TikTok support. They can provide guidance or investigate the issue further to ensure your ad runs smoothly.
Wrapping Up
While encountering the “Video Ad Length Illegal” glitch on TikTok Ads Manager can be perplexing and frustrating, it’s often a temporary hiccup that can be resolved with patience and the right steps. Keep an eye on your scheduled ads, and you’ll likely find that they run smoothly despite the preview hiccup. Remember that in the world of digital advertising, occasional technical glitches are par for the course, but they shouldn’t deter you from reaching your audience and achieving your marketing goals on TikTok. Happy advertising!
